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Smoochy's Warranty

Thank you for choosing Smoochy Poochy. We will gladly go over any concerns regarding our policy below. Should you have any questions please contact our team by phone (905) 596 2275 or send an email including your contact information. This warranty is applicable only to products purchased directly from Smoochy Poochy, or from an authorized retail partner. WARRANTY 30 day warranty from date of purchase against manufacture’s defect. By purchasing any Smoochy Poochy product(s), the customer agrees to the warranty and return policy as outlined on the Smoochy Poochy site. WHAT IS NOT COVERED Normal wear and tear Accidental damage Damage caused by misuse or improper care Modifications or alterations to the product Chew marks* Rips or tears * *Can a leash, collar or harness just tear and or rip on its own? NO.  *Can the leash just tear from being used on a walk? NO *How can a product start to rip or tear? This can happen to a product with a nick to the material or a chew to the material. The nick or chew will cause the material to tear. Here are some examples of nicks and chews: a leash dragging on the ground or getting caught on something, dogs accidentally grabbing onto each other’s collars with their mouths as this can puncture the materials that can start a tear, a dog just accidentally chewing on the product. Bottom line is, if the product somehow gets a nick in the material, the nick can enhance the tear or rip.  *Smoochy Poochy product line uses nylon webbing, and Biothane polyvinyl materials. Although both materials are extremely durable, we know a dog can chew through anything, such as furniture, shoes, wood, baseboards, bones, tires, etc. Nylon and Biothane materials are not covered under the warranty for tears, rips, nicks, or chews.  *PLEASE NOTE: before a product is shipped directly to you or to our authorized retail partners, we inspect each product thoroughly for any flaws. All products are shipped in good order.  WHAT WE NEED FROM YOU: Read the full warranty above. Contact our customer service team at within 30 days of purchase. Provide proof of purchase, receipt of purchase, where product was purchased from. Describe your concern and provide a clear photo. THE PROCESS: Smoochy Poochy’s customer service team will review your information. We will contact you once we have reviewed your concern; this can take up to 10 business days. THINGS TO KNOW: The customer is responsible for all shipping costs that may occur.  We must have proof of purchase receipt. Any product(s) being returned must have a RA# (returned authorization number) authorized by Smoochy Poochy. Returned product(s) are subject to a 15% restocking fee.

Smoochy's terms of use 

By purchasing Smoochy Poochy products, the customer agrees to the warranty as detailed on the Smoochy Poochy website. ​ Disclaimer Smoochy Poochy is not responsible for any printing errors. Colours may vary. Product dimensions may vary slightly. All prices are subject to change without notice. By purchasing any Smoochy Poochy product the customer hereby agrees that animals are by nature unpredictable and that Smoochy Poochy is not liable or responsible for any accident or injury that may arise, either directly or indirectly from the use of any Smoochy Poochy products. Without limiting the generality of the forgoing, Smoochy Poochy does not represent, warrant or guarantee, that a dog cannot be detached from the Smoochy Poochy leash, collar, harness or any other Smoochy Poochy product.

Privacy Policy

Privacy Policy Last updated: 01/03/2024 Smoochy Poochy Inc. ("us", "we", or "our") operates (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. Information Collection and Use While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address, and phone number ("Personal Information"). Log Data Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. Cookies Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Security The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Changes to This Privacy Policy This Privacy Policy is effective as of 1/1/2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will contact you either through the email address you have provided us, or by placing a prominent notice on our website. Contact Us If you have any questions about this Privacy Policy, please contact us at

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